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Common FAQs

Original commissions are made to order (6-8 weeks) and will typically arrive within 2-8 days once shipped. Once the package has shipped, you will receive an email with tracking information.
If you need expedited delivery or would like to rush a commission order for a fee, please email us at hello@thealexandrayvette.com.
Portrait Commissions are created on thick, acid-free fine art paper and treated to minimize smudging. We recommend using a quality glass frame with an acid-free mount and backing boards to ensure longevity. We also recommend hanging the work in an area free from direct sunlight. Handle your finished work with care to prevent smudging and tears.
Due to the high volume of commissions, we cannot make changes once your commission form has been submitted. Please review your details carefully when placing your order to ensure Alexandra can create the artwork you envision.
No, all portrait commissions purchased on the site are final and cannot be changed or revised after completion. The commission is up to the artist's interpretation of your images and information in the artist’s style. With this in mind, please be highly detailed when placing your order.
All products by Alexandra Yvette are final sale and cannot be returned or exchanged.
If you receive a damaged item, you are eligible for a replacement. To process your replacement, please return the damaged product to our studio. We require written notification and photo documentation of the issue as soon as you receive your order.
We can no longer process replacements after 3 days of receipt. For assistance, please get in touch with us at hello@thealexandrayvette.com
Please note that commissions are final sales and cannot be returned or exchanged under any circumstances.